FAQs
Shipping Information
Q: How long does shipping take?
A:
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To the United States: 7-14 days.
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International shipping: 14-31 days depending on the destination.
Please note that delivery times can vary due to factors like weather conditions or customs processing.
Q: Can I track my order?
A: Yes! Tracking information will be uploaded as soon as possible once your order has shipped. You can check the status of your order on our Track Order page.
Q: Do you ship internationally?
A: Yes, we ship to many countries worldwide! Shipping times for international orders are typically 14-31 days, depending on your location.
Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 30 days after delivery. To initiate a return, simply contact our customer service team, and we’ll guide you through the process. Please note that items must be in their original condition and packaging.
Q: How do I return an item?
A: To return an item, please visit our Returns page, where you'll find the necessary instructions to send your item back to us.
Q: Can I exchange an item instead of returning it?
A: We currently only accept returns. If you'd like to exchange an item, please return the original item for a refund and place a new order for the desired product.
Order Issues
Q: I made a mistake in my order. Can I change it?
A: If you notice a mistake with your order, please contact us as soon as possible. If your order hasn’t been processed yet, we may be able to make the changes. Unfortunately, once an order is shipped, we cannot modify it.
Q: I didn’t receive my full order. Where is the rest of it?
A: Occasionally, we may ship items in separate packages, especially if they are coming from different warehouses. Check your tracking information for updates, or reach out to us if you’re missing an item, and we’ll help resolve it.
Payments & Billing
Q: What payment methods do you accept?
A: We accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options.
Product Questions
Q: How do I know if a product is right for me?
A: We provide detailed descriptions, sizing information, and customer reviews for each product to help you make an informed decision. If you still have questions, feel free to contact us, and our team will be happy to assist you.
Q: Are your products covered by a warranty?
A: Yes, most of our products come with a manufacturer warranty. For more details on warranty coverage, please check the product page or contact our customer service team.
Customer Support
Q: How can I contact customer service?
A: You can reach our customer service team through our Contact Us page.
Q: Do you have a phone number for customer support?
A: At the moment, we provide customer support exclusively through email and live chat to ensure quick responses. You can contact us via our Contact Us page.
Other Common Questions
Q: Do you offer gift cards?
A: Yes, we offer digital gift cards that can be used for purchases on our website. You can find them on our Gift Cards page.
Q: Can I change the shipping address after placing an order?
A: If you need to update your shipping address, please contact us immediately. We’ll do our best to update your address before the order is shipped, but unfortunately, we cannot change it once the order has been processed.
Q: Do you offer any discounts or promotions?
A: We frequently offer promotions and discounts. Be sure to sign up for our newsletter to receive the latest updates on deals and special offers.
Still have a question?
If you didn't find the answer you were looking for, don’t hesitate to reach out to us directly. Our customer service team is here to help!
Thank you for choosing SportHealthShop!